Privacy and Cookies

Last updated: 25 May 2026

Who we are

The data controller for this website is ASC HEATING & PLUMBING (trading name), contactable at info@ascmech.co.uk or +44 (0) 7878 812946.

Information we collect

We may collect and process:

• Contact details — name, phone, email, postcode and message content when you enquire or book work.
• Job information — property details, system type, photos or notes needed to quote or carry out work.
• Website usage — technical data such as IP address, browser type and pages visited (see Cookies below).
• Records — quotes, invoices, warranties and correspondence relating to our services.

How we use your information

We use personal data to:

• respond to enquiries and provide quotations;
• deliver, manage and invoice plumbing and heating services;
• meet legal, tax and insurance obligations;
• improve our website and customer service;
• send service-related communications where you have asked us to or where we have a legitimate interest (you may opt out of marketing at any time).

Lawful bases (UK GDPR)

We rely on one or more of: contract (to perform work you request), legitimate interests (running our business safely and efficiently), legal obligation, and consent where required (for example, non-essential cookies or certain marketing).

Sharing your data

We do not sell your personal data. We may share information with trusted suppliers (for example, parts suppliers, warranty registration, hosting or analytics providers) only where necessary, under contract, and with appropriate safeguards. We may disclose information if required by law or to protect our legal rights.

Retention

We keep information only for as long as needed for the purposes above, including statutory retention periods for financial and safety records relating to gas and heating work.

Your rights

Under UK data protection law you may have rights to access, rectify, erase, restrict processing, object, data portability and to withdraw consent. You may also complain to the Information Commissioner’s Office (ICO). To exercise your rights, contact info@ascmech.co.uk.

Security

We take reasonable technical and organisational measures to protect personal data. No online transmission is completely secure; please avoid sending sensitive payment card details by email.

Cookies

Cookies are small files stored on your device. We may use:

• Strictly necessary cookies — required for site operation and security.
• Analytics cookies — to understand how visitors use our site (for example, privacy-friendly analytics where enabled on our host). These are used only where permitted by law.

You can control cookies through your browser settings. Blocking cookies may affect some site features. For more on analytics, see our hosting provider’s documentation when Web Analytics is enabled.

Third-party links

Our site may link to external sites (for example, social media or review platforms). Their privacy practices are governed by their own policies.

Changes

We may update this notice from time to time. The “Last updated” date below shows when it was last revised.

Note: This information is provided for general guidance and does not constitute legal advice. You may wish to have these policies reviewed by a qualified adviser for your specific circumstances.